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Markup Pricing, Special Orders & Delivery Policy
Pricing Notice: Confirm Your Final Price Before Payment
Our products are specially ordered and imported on request. In most cases, the prices shown on our website are final. However, a displayed price may sometimes need to be updated because currency exchange rates, foreign exchange (forex) charges and vendor shipping quotations can change.
When you are ready to make payment, our team will check the current costs and confirm the exact price for your product. The confirmed quotation is valid for 24 hours. If you decide to pay after that period, please contact us again so we can recheck the price.
For lower-priced products, shipping and handling charges can make up a larger part of the total cost, so the final amount payable may be higher than the price displayed on our website. Where our margins allow, we may also be able to offer an additional discount.
Our team will always confirm the exact total price, including any applicable shipping and handling charges, before asking you to make payment. Please contact us on WhatsApp when you are ready to proceed.
1. Why Our Prices May Include a Markup
At SUPERCARSTORE, our pricing reflects not only the product itself, but also our ability to source it within a quicker timeframe when faster supply is available. Our suppliers and vendors may charge us more to secure these faster sourcing options, and those higher costs can be reflected in the prices displayed on our website.
A lower price elsewhere may come with a longer delivery wait, sometimes between 3 and 6 months. For some of the same products, we may be able to arrange delivery in less than 2 weeks, depending on availability and the sourcing options available at the time.
The benefit of paying a higher price can be saving time and receiving your product sooner. However, a higher price does not mean that every item is available immediately or qualifies for expedited delivery. Please contact us on WhatsApp before ordering or paying so we can confirm the available option for your specific product.
2. Pricing, Special Orders & Delivery Timelines
Most Products Are Supplied on Special Order
Most of our products are supplied on special order. Availability and production times vary by brand and depend on the manufacturer's production schedule. Please do not assume that a product listed on our website is ready for immediate dispatch.
How Long Can an Order Take?
For some brands, we can arrange supply and delivery within 3 to 4 weeks, or even earlier. Where a faster sourcing option is available, certain products may be delivered in less than 2 weeks.
For many brands, production alone can take between 3 and 6 months, depending on the production schedule. Production time and delivery time are not necessarily the same: an item that still needs to be manufactured may also require time for importing and delivery after production is complete.
These timeframes describe different sourcing situations, not a single delivery promise for every product. The timing for your order depends on the brand, product availability, production schedule and the sourcing route available.
Contact Us on WhatsApp Before Ordering or Paying
Always check with us on WhatsApp before you place an order or make any payment. Share the product you would like to purchase so we can discuss its current availability, the applicable price, whether it requires production, and the expected production and delivery timeframe.
Please confirm the timeframe for your specific item rather than relying on the quickest examples described on this page. Faster sourcing is available for some products, while others remain subject to the brand's standard production schedule.
3. Returns, Exchanges & Refunds
We do not allow refunds or exchanges due to the nature of importing products. Once the order has been imported, we cannot return or exchange it.
No returns or refunds are allowed.
Refunds are processed only for orders where payment has been accepted but the item cannot be sourced. In such cases we will promptly inform you that we cannot source the item and will initiate the refund.
For online payments, we deduct a 2.6 % payment‑gateway charge because we do not receive the refund from the gateway. This charge is applied to every refund we process.